The big problem with the maytag neptunes is the wax motor, which can
melt (it's made of wax afterall) and take the motherboard out with it.
We just went through that with our Neptune - and got the class action lawsuit info two weeks later :).
I don't think current neptunes have this problem.
And we absolutely LOVE our neptune, so go figure.
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We have one too. Got the same notice. The class "payout" basically will get us a new *top-load* washer if Maytag can't fix our front-load. The problem is our W/D is stacked and a top-load won't work. I sent a letter to one of the lawyers listed in the notice... I'll let you know what I hear back...
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If you're thinking about hesitating -- check out the HE3 washer and dryer from Sears. Front load with see-through doors -- we watched the first load in fascination :)
Apparently they have a HE4 too...
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We just went through that with our Neptune - and got the class action lawsuit info two weeks later :).
I don't think current neptunes have this problem.
And we absolutely LOVE our neptune, so go figure.
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We have one too. Got the same notice. The class "payout" basically will get us a new *top-load* washer if Maytag can't fix our front-load. The problem is our W/D is stacked and a top-load won't work. I sent a letter to one of the lawyers listed in the notice... I'll let you know what I hear back...
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If you're thinking about hesitating -- check out the HE3 washer and dryer from Sears. Front load with see-through doors -- we watched the first load in fascination :)
Apparently they have a HE4 too...
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I bought a new Maytag washer last year. They've really
come down in quality in recent years. They used to be the best in the
business. Now they still have the high prices, but they're no longer #1
in quality.
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Well, we'll see what turns up from this one. So far, it's done just fine, but we've only had it for a couple of weeks. It would really bum me out if it both failed *and* there was no way to replace it with one that won't fail.
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ive been working on washers and dryers for years. for the manufacturing comp.most of the mildue issues come from people using cold water cycles all the time.and about the motor going out they revised it. and the warenty is 5 years from purch date.the prob is everybody wants high tech appliances. just remember high tech appl. means high tech problems
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Well, I guess I'm glad I went with a Calypso in spite of *their* class action lawsuit (something about bra underwires getting caught in the wash plate). I figured, though, that a) by now, Whirlpool has worked out the kinks, and b) it's under warranty, so if it breaks, someone fixes it. I almost got the Neptune, but it was $100 more and only came in white.
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We got our Neptune set late 2000. The washer has had 3 service calls and 3 of the 4 referenced defects replaced. I was reallyn irritated when I called on the last one because it was 9 mo. life for failure 1, another 9 mo. for failure 2, and 11 months to failure 3. Almost like a failure gestation period. We expressed our dissatisfaction with the continual odor from the unit and the service tec said that since there was a small ( you can hear it slosh ) amount of water left in the drum that there wasn't any way to get rid of it. - Interesting to see that that is one of the class action failures as well. I've spent hours on Maytag ( play tag folks ) service line to get this serviced. They refer to the class action settlement and to call that number - that number takes you nowhere to get that type of help.
For me - it's not just that the unit design is defective - perhaps that can be resolved. IT IS THE REALLY LOWSEY SERVICE that they provide when they know the problem exists.
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Purchased ours in 1999 from Home depot and still waiting to see service man. Must be sleeping.
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Our Neptune just went down - 7 years of mold, and now the door latch went out and the board went out. Result - no washer. I always thought that Maytag was the best - NO MORE!!!!!
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The same week I received the letter from the lawyers re. the class action settlement, my door lock blew! Without that lock, the spin cycle doesn't work so you're basically left with a load of soaked clothing. However, I called the Priority 1 phone number, spoke with a rep. at Maytag who said they would repair at no cost, referred me to the local appliance repair company, and 10 days later -- I have both a new circuit board and a new lock.
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I can vouch for the horrific mold and odor problems mentioned in the lawsuit. Our Neptune is about 18 months old, and was fine for the first 6 months. After that, all our laundry started having the mold-odor- or even dare I say it- a vomit-like odor. We called Maytag about it 6 months ago and they acted like they'd never heard of it before! They told us the procedure to wash and wipe down with bleach, but that only fixes it for a few days.
So we were amazed to get the notice describing the class action for mold and odor! Here we are with a thousand dollar washing machine, yet for months we've been taking our laundry to a wash-dry-fold service- at our expense!
I guess now we'll let Maytag try to fix the problem, and if not we'll apply for the replacement certificate.
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Purchased the Neptune in 1998 and have had several repairs done. No mold however, the motor and pump have gone once already. Does the lawsuit allow for full reimbursement?
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Just actually got somone to give me an appt to have my
Neptune repaired. The clothes smell horrendous, especially washcloths.
I've spent hours on the phone. They are still charging me the $120
service call plus parts. Everyone wanted to direct me to someone else. I
wonder how long I will have to wait to get this money back. Law suit
says they agree to fix, so why don't they just fix w/o charge?? Very
frustrating!!
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I haven't filed a class action lawsuit as of yet. I purchased my Neptune W/D in Mar 2004 and The rubber around the tub has deteriorated. Although, Maytag has offered to fix the problem at no charge. Who wants to pay for something, that has to be fix on within 5 months of purchased. I will go to every extreme to make this problem awhere to the public. Spending this amount money for a W/D and to experince this problem within 6 month time spend has frustrated me tremendously.
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Just found out about the neptune problem after years of
allergy problems caused by mold , that is now found to be growing in my
washing machine- words fail to discribe the anger I feel
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Went in today to buy the stackable Neptune W/D at Home Depot. While we were ordering it, I called the 800 Maytag number, to order an accessory, allowing me a side vent for the dryer. (It's going in a very small space). I was SHOCKED to hear on the Maytag recording: "Press one, if you are calling about the Neptune Class Action Lawsuit." I stopped my order quicker than you can say "moldy socks!" WOW. Dodged a bullet there. Then tonight I found this weblog. THANK YOU for helping me avert disaster! I am surprised (?) that Home Depot (or Sears, for that matter!) knew nothing of the problems. Does anyone have any recommendations for a good stackable? Thanks. yoga-girl@juno.com
---Melissa in Orange County, CA
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Okay, let me get this straight. I spend $999.00 plus tax on a DEFECTIVE front-load Neptune washer and if it cannot be repaired after two attempts then I get a certificate for another Maytag washer...BUT this washer has to be a top-load and I must pay for it up front then send proof along with the certificate directly to Maytag for reimbursement? What kind of settlement is this? I don't know of any top-load washer that cost nearly the amount I have already spent. Additionally, are Maytag appliances really worth a second try? Personally, I will object to the settlement by stating this very issue. I hope everyone will do the same. We should have a right to a full refund considering the circumstances, and the freedom to purchase another brand that is more reliable! I also invested in a Maytag Gemini electric double oven approximately three years ago. It too has had several problems from electrical to cracks in the encasement.
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