boy what a deal!!! maytag offers the new top load neptune you would be
be better off with the mold in the old one.The NEPTUNE T/L is nothing
but a clypso like whirpool has and is just about the worst washer ever
built!funny how both have lawsuits against them.do your self a favor
people buy a whirlpool duet or kenmore he3 the are great washers ,,why
spend $3-$400 in your neptune and still have nothing because if you have
one of the first couple yrs neptune washer that came out your going to
have problem after problem even if you change motor kit ,the mildew kit
the wax motor the machine board and on and on there junk trust me i see
them everyday in my trade..
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The neptune top loader is junk. I feel very fortunate
though, based on what I am reading. We originally bought the Kenmore
HE3 models. They were GREAT and we loved them but only problem was they
were too deep for our laundry room door to shut. Sears kindly allowed
us to exchange them, we went to maytag neptunes....geez what a mistake.
No mold though, but it was like running the clothes thru a
mini-tornado. Fresh from the dryer they looked like they had been
wadded under the seat of your car for a month, and all the necks were
stretched, buttons off, etc. I don't iron much, so back to Sears, who
assured us we were CRAZY and Maytag is the absolute BEST and EVERYONE
ELSE loves these machines. Now we have the $500 hi-eff Kenmore basic
models, they work like a charm and both together cost less than the
maytag washer. I'm afraid all you settlement folks are going to get
stuck with another crappy washer.
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my front loading 1999 Maytag washer leaves our clothes,
towels, bodies, and now house smelling like mold (throw-up). It is so
sick, I am furious. I am taking my children to the doctors because of
this prolonged exposure to mold, mildew, and whatever else. They better
make this right for my family.
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Here's another problem you'll have to look forward to. I have a 6 year
old MAH3000 already had all of the class action suit items replaced, the
board control and latch at my expense and still deal with the mold. For
the past couple of months, during the spin cycle, I have noticed the
noise level increasing at a steady pace. I placed a service call with
Maytag and was told it would be $130 for the tech. to come to the house.
Thinking that maybe the parts would be covered they were not - surprise
surpirse. They now want an additional $300 for a tub assembly and
support assy. which houses the screaching defective bearing. Got the
same customer service as all of you. Both the tech. and customer service
folks didn't know why I was having all these problems. Maytag is the
pits - spread the word!
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well, we're stuck with our front-loading Maytag
Neptune. A friend of ours purchased this washer, had trouble with the
motor stopping unexpectedly and the water not draining, so she gave it
to us for free. We had the motor fixed for about $150 and all was
great... we thought. Now, after just a few months of using it, we have
this ridiculous moldy odor coming from the washer. All of our towels
stink and now are clothes are starting to smell too. Our problem is, we
can't apply for the re-bate because we didn't actually purchase the
Neptune. Or can we? If anyone knows of a way around this, please let
me know because we need a new washer!
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Well...we bought the original front loading Neptune
back in 97 for a ridiculous amount of money thinking we were getting the
top of the line and would not have to buy another washer for 20 years.
Since then, we have had the circuit board problem, the latch problem,
the mold problem AND a rust problem. The mold is now back and within 1
year, the rust is back. The problem w/ the rust is that it leaks into
the dispenser and stains your clothes. To replace it, you must replace
the entire top/side/front casing of the unit. Maytag covers the part
but, not the labor. They will not send you the part. You have to pay
$119 for them to figure out which part you need first. If it happens
again, you pay another $119. I expected more from a company with a
reputation like Maytag. If you mess up and manufacture a crummy
product, say you are sorry, fix the problem with a smile and keep your
customers forever. I bought Maytag because my mom swore by them. I'll
never buy them again...nor will my mom or my brother! (By the way, we
also bought the matching dryer and that motor went out too...that cost
almost half the amount of the dryer to fix!).
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I had no idea the problems I'm having were due to
faulty equipment. I have to tape the door shut with duct tape so it
won't pop open. Sometime the machine stops anyway and the water remains
in the machine. Also have the mold problem. The machine makes strange
noises off an on, sounds like something is squeking.
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My late husband bought my Neptune approx. 6 years ago,
long story short, the door latch went out at the exact time the "board"
went haywire which flooded my kitchen with water, it seems the circut
boards ability to stop the water from flowing was affected ( I heard
water running so I went to investigate and found this mess)called Maytag
who after 2 WEEKS returned my call " they had never heard of any
problems such as mine, oh yes the moldy smell was MY fault for
"improperly using the machine", got it fixed ( NOT by them) and the same
thing has happened a year later, I'm looking at Whirlpool or Kenmore
washers, and I'm telling EVERYONE I know of my problems! so BEWARE THE
MAYTAGS!!!!!!!
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I bought the Neptune W/D in April of 1998, and within several months had
warranty repair on the washer--moldy smell, would not spin out the
water. They fixed it and it lasted until 11-03. Constant water in
machine, would not spin/extract water, horrible moldy smell. Of course,
now out of warranty. My home warranty would not cover it as they "found
out" it was a manufacturer's defect and Maytag was well aware of the
problem! The repair through my home warranty service, should they have
done it, would have been $355, but interestingly, the local repair man
Maytag sent out only charged me $72, and "waived the service charge
fee." Makes you wonder--I asked him about the problems with the Neptune
and he was evasive. So far it spins my clothes but the moldy smell still
comes and goes.
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I bought the Neptune W/D in April of 1998, and within several months had
warranty repair on the washer--moldy smell, would not spin out the
water. They fixed it and it lasted until 11-03. Constant water in
machine, would not spin/extract water, horrible moldy smell. Of course,
now out of warranty. My home warranty would not cover it as they "found
out" it was a manufacturer's defect and Maytag was well aware of the
problem! The repair through my home warranty service, should they have
done it, would have been $355, but interestingly, the local repair man
Maytag sent out only charged me $72, and "waived the service charge
fee." Makes you wonder--I asked him about the problems with the Neptune
and he was evasive. So far it spins my clothes but the moldy smell still
comes and goes.
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